A Hero Remembered Never Dies™
Last updated: 08-25-2026
At Hero Medallions, we take pride in crafting beautiful, long-lasting bronze medallions designed to honor the heroes in your life. Our promise is simple: treat every customer like a hero and make things right—fairly, promptly, and with excellence.
Please review our return, replacement, exchange, and care guidelines below.
Hero Medallions will replace a medallion free of charge when we determine that the issue resulted from:
To Report a Problem:
Please contact us within 30 days of delivery and provide clear photographs showing the issue. Additional photographs or information may be requested when necessary to help us evaluate the cause and determine the appropriate resolution.
When Hero Medallions authorizes a prepaid return, we will provide the customer with return shipping instructions and a prepaid return label. The medallion must be packaged securely to prevent additional damage during return shipping.
Please do not send merchandise to Hero Medallions without prior return authorization. Unauthorized returns may not be accepted or processed.
Photographs are often sufficient to begin evaluating a claim, but photographs alone may not establish the cause of a problem. Hero Medallions may require the medallion to be returned for physical inspection before making a final determination regarding free replacement eligibility.
When evaluating an installed medallion, we may also consider the condition of the surrounding memorial and installation area. This can include granite, stone, concrete, mounting surfaces, landscaping, irrigation exposure, mineral deposits, chemical exposure, and other environmental conditions that may help identify the cause of deterioration or damage.
Age or deterioration alone does not establish a manufacturing defect. Peeling, flaking, cracking, fading, discoloration, coating deterioration, loss of color, or similar changes that develop after installation or extended exposure do not, by themselves, establish that a medallion was defective when manufactured.
If the wrong size, style, or medallion was ordered by the customer, we offer an exchange when requested within 30 days of delivery. Custom and personalized orders do not qualify.
Requirements:
Because our medallions are produced in small batches with specialized finishing, we do not offer cash or payment-method refunds for change-of-mind purchases. However, eligible standard medallions may be returned for store credit.
Store credit is issued only after the returned merchandise has been received and inspected by Hero Medallions.
Custom and personalized medallions are non-returnable and non-refundable and are governed by our separate Custom Orders Policy.
If your medallion arrives damaged, please notify Hero Medallions within 30 days of delivery and provide clear photographs of both the damaged medallion and the shipping packaging.
Please retain the medallion and all packaging until the claim has been reviewed. We may request the damaged medallion or packaging for inspection or carrier documentation.
Verified shipping damage will be corrected at no cost to the customer.
If tracking shows no movement for 7 business days, or the shipping carrier confirms that a package has been lost, please contact Hero Medallions. After verification, we will work with the carrier and arrange an appropriate replacement or other resolution.
Hero Medallions are solid bronze memorial products designed to endure for generations. With appropriate installation and reasonable care, a bronze medallion may remain serviceable for 50 years or longer, whether displayed indoors.
Outdoor installation, however, exposes the medallion and its protective finishes, coatings, and color systems to the continuing effects of nature and human activity. Sunlight, ultraviolet (UV) radiation, heat and other solar exposure, moisture, minerals, chemicals, irrigation, pollution, cemetery maintenance, cleaning methods, physical contact, and other environmental conditions can gradually alter or deteriorate the medallion's appearance.
Environmental deterioration—including peeling, lifting, color deterioration, chemical or mineral damage, drying, oxidation, patina, tarnish, and similar changes resulting from environmental exposure—does not constitute a manufacturing defect.
Because the type, severity, and duration of those conditions vary greatly from one installation to another and are outside Hero Medallions' control, no specific outdoor service life is guaranteed or warranted.
Hero Medallions are designed for long-term memorial use; however, like other bronze memorial products, they require reasonable care after installation.
Once a medallion has been installed, responsibility for appropriate cleaning, maintenance, and protection from harmful environmental and chemical exposure rests with the owner, installer, cemetery, monument professional, or other party responsible for maintaining the memorial.
Care instructions are available on our website and are provided electronically to purchasers as part of the ordering process. We strongly encourage customers, monument professionals, cemeteries, and memorial installers to review and communicate appropriate care practices before installation.
Please review our Medallion Care & Maintenance Guide.
Hero Medallions do not carry a warranty against damage caused after installation by environmental exposure, cemetery conditions, improper care, maintenance practices, third parties, or other circumstances outside our control.
Environmental or external damage can include, but is not limited to, damage or deterioration associated with:
These and similar conditions may cause fading, discoloration, staining, chipping, peeling, flaking, cracking, coating damage, corrosion, oxidation, pitting, patina changes, water or chemical marks, or other changes to the medallion's appearance.
Damage or deterioration resulting from these conditions does not constitute a manufacturing defect and is not eligible for free replacement.
If a medallion fails because of a verified manufacturing defect reported within 30 days of delivery, Hero Medallions will replace it at no charge, subject to the claim evaluation, return, and inspection requirements described in this policy.
Normal aging, weathering, environmental exposure, improper care or cleaning, accidental damage, misuse, installation damage, third-party damage, and acts of nature are not manufacturing defects. Peeling, flaking, cracking, fading, discoloration, or coating deterioration occurring after installation or extended exposure does not, by itself, establish a manufacturing defect.
We are a small American company built around honoring heroes and treating people fairly. Policies help us apply consistent standards, but we understand that every situation may be different.
Reach out. We will work with you to understand the problem and determine the appropriate solution.
Friendly, fair, and responsive service remains our commitment to you.
Last updated: 08-25-2026
At Hero Medallions, we stand behind our workmanship and our mistakes. We also recognize that once a medallion is installed outdoors, proper care and environmental conditions play an important role in its long-term appearance.
Free replacement may apply when Hero Medallions verifies:
Contact us within 30 days of delivery and provide clear photographs of the issue.
If Hero Medallions authorizes prepaid return shipping, we will provide the return instructions and label.
Unauthorized returns may not be accepted or processed.
Photos may begin the evaluation, but we may require the actual medallion for inspection before determining whether free replacement applies.
For installed medallions, we may also consider surrounding conditions such as granite or stone condition, mounting surfaces, irrigation, mineral deposits, landscaping, chemicals, and other environmental factors.
Age or deterioration alone does not establish a manufacturing defect. Peeling, flaking, cracking, fading, discoloration, coating deterioration, or loss of color developing after installation or extended exposure does not, by itself, establish that the medallion was defective when manufactured.
Eligible standard medallions may be exchanged when requested within 30 days of delivery. Custom orders do not qualify.
We do not offer cash or payment-method refunds for change-of-mind purchases. Eligible standard medallions may qualify for store credit.
Store credit is issued after the returned item is received and inspected.
Custom and personalized medallions are non-returnable and non-refundable and are governed by our separate Custom Orders Policy.
Shipping damage: Contact us within 30 days of delivery and provide photographs of the medallion and packaging. Please retain both until the claim has been reviewed.
Lost packages: If tracking shows no movement for 7 business days, or the carrier confirms the package lost, contact us so we can verify the situation and arrange an appropriate resolution.
Hero Medallions are solid bronze memorial products designed to endure for generations. With appropriate installation and reasonable care, a bronze medallion may remain serviceable for 50 years or longer, indoors or outdoors.
Outdoor installation exposes the medallion and its finishes, coatings, and color systems to sunlight, moisture, minerals, chemicals, irrigation, pollution, maintenance activity, cleaning methods, and other conditions outside Hero Medallions' control.
No specific outdoor service life is guaranteed or warranted.
Once installed, responsibility for appropriate cleaning, maintenance, and protection from harmful environmental or chemical exposure rests with the owner, installer, cemetery, monument professional, or other party responsible for maintaining the memorial.
Care instructions are available online and are provided electronically to purchasers during the ordering process.
Please review our Medallion Care & Maintenance Guide before installation.
Environmental or external damage may include damage associated with:
These conditions may cause fading, discoloration, staining, chipping, peeling, flaking, cracking, coating damage, corrosion, oxidation, pitting, patina changes, or other changes in appearance.
Damage or deterioration resulting from these conditions does not constitute a manufacturing defect and is not eligible for free replacement.
If a medallion fails because of a verified manufacturing defect reported within 30 days of delivery, we will replace it at no charge, subject to our claim evaluation and return requirements.
Normal aging, weathering, environmental exposure, improper care, accidental damage, installation damage, third-party damage, and acts of nature are not manufacturing defects.
Peeling, flaking, cracking, fading, discoloration, or coating deterioration occurring after installation or extended exposure does not, by itself, establish a manufacturing defect.
Policies help us apply consistent standards, but every situation may be different.
Reach out. We will work with you to understand the problem and determine the appropriate solution.
Friendly, fair, and responsive service remains our commitment.